Best Knowledge Base Software in UK
Are you looking for Knowledge Base Software? We've got you covered! We offer the best Knowledge Base Software in the United Kingdom, Britain, UK.
Brands love Knowledge Base Software
Knowledge Base Software is widely used among the biggest brands and companies in the United Kingdom, UK, Britain.
Self Service Customer Support 24/7
You might find it difficult to make your help center website live and available 24/7. But not with the Knowledge Base Software. You have come to the right place. With our help center builder you will get the necessary functionality and modern design to help you make your customer stay in your website with ease. Following the latest trends and innovations, we have created a solution that you will be able to smoothly integrate into your software or system and it will be available at the touch of a button on desktop, tablet or mobile device. Your potential customer will be able to surf through your website or system with ease, will be able to find answers to their questions and will feel supported by your product. It's also a great way to boost your customer service.
Super Fast Knowledge Base
Knowledge Base Search Engine
User Feedback & Reactions
Knowledge Base Analytics
Knowledge Base Software Help Articles
When you run a small business, customer support is vital. You have a unique product or service that customers are interested in and they want to learn more. Having a customer support centre is a way to keep track of customer feedback and enhance customer service. This customer support software tracks customer tickets and answers, while also allowing customers to create, edit, and share customer support documentation. This support documentation software will greatly improve the user experience and you'll have an easier time growing your business as a result. Knowledge Base is a great solution for having a central area on your website where users can get more acquainted with your brand, ask questions, and search through detailed information. The editor is easy to use and packs a lot of features that allow you to have a lot of control over the output. Knowledge Base features also include a full-blown support ticketing system and an automated customer engagement process that helps to monitor users' behavior and collect customer support data.
Help Center Site Customization
Help Center Website Builder is a revolutionary software that is directly coded in HTML5 and JavaScript. It is platform-independent, cross-browser compatible (it can run both on Mac OS X and on Windows) and it allows the user to create help websites and documentation in the blink of an eye. To use the software, all that is needed is to enter your website's homepage address and it will create a help site on your domain. You can also customize the editor and every page to your liking and you can also publish it on your website, so that anyone that is not familiar with the Help Center Website Builder software with Knowledge Base Software can also use it. Help Center Website Builder. No need to waste time on technicalities of website building anymore! Cross platform on desktop or mobile device your customers will be able to find answer to their questions, solutions to their issues or contact you via ticket(email). No coding, no design, no headache!
Knowledge Base Software Analytics
Make sure you're keeping tabs on your site's analytics to ensure that users are finding what they need. If you're finding that you're getting a lot of traffic to pages that aren't very helpful, it's a good idea to look for what your users are searching for and write about those topics. It's also important to understand what kind of vocabulary your audience is using to better cater to them. In fact, you might find that writing a few articles specifically targeted toward users with certain vocabulary profiles could give you an interesting new angle to approach your site from, which could have positive results. Writing a great knowledge base is something that many businesses are looking to do. By having a great knowledge base, that can be a great resource for your users when they have a problem. But you have to remember, while it's important to have a great knowledge base, you have to make sure that the right people are finding it. Sometimes, you'll have to write a new article to cover a search that you're seeing users do. This can be a good opportunity to find out what's wrong with your product, and it can even be a way to increase conversions if your users are able to get the information they need! It is a good idea to also consider the types of searches that the users are searching for on your knowledge base. If you're trying to establish a site that focuses on a specific niche, usability testing can help ensure you're getting good results from the search term. If you see users leaving without finding any content, it might be worth writing a new article to cover those top queries.
Article Total Views
Article Unique Views
Views per visit
Top Articles
Top Searches
Failed Searches
Knowledge Base Software is trusted and used by companies all over the world, including United Kingdom, UK, Britain.
Teams of every size, shape and kind have are already using Knowledge Base Software, Help Docs & Help Center to offer 24/7 Self-Service Customer Support to their customers! You might not realize it, but if you run any sort of business, you need to have a knowledge base solution. Not only do they make it easier for your customers to figure out how to use your products and services, but they also make it easier for them to contact you when they have questions and reduce the amount of support tickets you receive. Content is key when it comes to knowledge base solutions. The more articles you can have, the better chance you have of your customers finding the answers they're looking for. The support widget is also a very important feature, because it makes it easy for you to see how many people are viewing your articles. With this knowledge base solution, you will cut down on your support tickets and you can scale easily. You can set up the knowledge base solution to be a mobile-friendly knowledge base, which will make it easier for your customers to access from their phone. The support widget is a great way to showcase what you're offering and this will reduce your support tickets even further!
